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Frequently asked questions about broadband

What broadband can I get at my address?

Availability varies by property, even between neighbours. Enter your postcode to see the broadband types and deals available where you live.

Is full fibre available in my area?

Full fibre (FTTP) is expanding across the UK, but coverage differs by street and building. Check your postcode to confirm, and read Fibre vs Full Fibre to understand what changes.

Can I get Virgin Media broadband?

Virgin Media coverage varies by postcode and sometimes by property. Check your postcode to see whether Virgin Media deals reach your address.

How long does it take to switch broadband?

Your new provider arranges the switch and can often set a date that suits you. If you are moving to a different network, an engineer visit may be needed. Any loss of service during the switch should last no more than one working day.

Do I need to contact my old provider to switch?

No. Under Ofcom's One Touch Switch process, you only contact your new provider and they arrange the move. Your old service ends automatically once the new one is working.

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